Privacy Policy

Last updated: March 12, 2026

This Privacy Policy explains how True Cookware (“we”, “our”, “the Site”), operated by JAM Global Ventures Limited, collects, uses, and protects your personal information when you visit or make a purchase from www.truecookware.com (the “Site”), or otherwise interact with our services (collectively, the “Services”).

In this Policy, “you” refers to any individual using our Services, whether as a customer, visitor, or another user.

Please read this Privacy Policy carefully to understand how we handle your personal data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal and regulatory requirements.

The latest version will always be published on this page, with the revision date clearly indicated.

Personal Data We Collect

We collect personal data from the following sources:

a) Data you provide directly

Name, email address, phone number
Shipping and billing address
Account login details (if applicable)
Order and payment information
Communications with customer support

b) Data collected automatically

Device information, browser type, IP address
Website usage data (pages visited, clicks, time spent)
Tracking technologies such as cookies, pixels, and tags

c) Data from third parties

E-commerce platform (Shopify)
Payment service providers
Shipping carriers and fulfilment partners
Advertising, analytics, and marketing platforms

How We Use Your Information

We use your personal data to:

Process, fulfil, and manage your orders
Operate and maintain our website and services
Provide customer support and respond to inquiries
Improve website performance and user experience
Ensure website security and prevent fraud
Communicate with you regarding orders, notices, promotions, and updates

Legal Basis for Processing (EU/EEA Residents)

For individuals located in the EU/EEA, we process your data in accordance with the General Data Protection Regulation (GDPR) based on:

Contractual necessity – Art. 6(1)(b) GDPR
Legitimate interest – Art. 6(1)(f) GDPR
Consent, where required – Art. 6(1)(a) GDPR

Cookies

We use cookies to enhance website functionality, performance, and user experience.

For a complete list of cookies used by Shopify, please refer to:

https://www.shopify.com/legal/cookies

Sharing Your Information

We may share your personal data with trusted service providers, including:

Shipping and logistics partners
Payment processors
Hosting and infrastructure providers
Customer service platforms
Marketing and analytics partners
Legal authorities when required by law

These partners only receive the data required to perform the services they provide to us.

Data Retention

We retain personal data only as long as necessary to:

Provide our Services
Maintain your customer account
Fulfil legal, tax, and regulatory obligations

Data is deleted or anonymized once no longer required.

Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal data.

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to certain processing activities
Request data portability
Withdraw consent at any time

Residents of certain U.S. states, including California, may have additional rights under applicable privacy laws such as the California Consumer Privacy Act (CCPA/CPRA).

Children’s Privacy

Our Services are not intended for children under the age of 16.

If you believe we have collected personal data from a child, please contact us so we can delete it promptly.

International Data Transfers

We may transfer your personal data outside your country of residence.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other legally approved mechanisms to ensure your data remains protected.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

Email: support@truecookware.com

Postal Address:

True Cookware – JAM Global Ventures Limited

Unit 2A, 17/F Glenealy Tower

No. 1 Glenealy, Central

Hong Kong

Company Details

Website name: True Cookware

URL: https://www.truecookware.com

Company name: JAM GLOBAL VENTURES LIMITED

Registered address:

Unit 2A, 17/F Glenealy Tower

No. 1 Glenealy, Central

Hong Kong

Company registration number: 79267211

Customer support is available Monday to Friday. We aim to respond within 24 hours.