Payment Policy

Last updated: December 03, 2025

At True Cookware, we are committed to providing a secure, seamless, and transparent shopping experience.

Currency

All prices on our website are displayed in USD ($).

Applicable sales taxes may be calculated at checkout depending on your shipping location.

Payment Security

All payments on truecookware.com are securely processed through Shopify Payments, which uses 256-bit SSL encryption to safeguard your data.

Your payment information is never stored on our servers and is never visible to us.

Accepted Payment Methods

At checkout, you can select from the following trusted and secure payment options:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

Secure Transactions

All transactions are monitored by Shopify’s integrated anti-fraud systems.

If unusual or suspicious activity is detected, we reserve the right to request additional verification or cancel the order to ensure customer safety.

Order Confirmation & Billing

After completing your purchase, you will receive an immediate confirmation email containing your order details.

If you need a formal invoice, please contact us after placing your order and include your full billing information.

Contact

If you have any questions regarding payments or billing, you may reach us at:

Email: support@truecookware.com

Phone: +31 (0)85 21 27 914

Address: True Cookware – JAM Global Ventures Limited

Unit 2A, 17/F Glenealy Tower

No. 1 Glenealy, Central

Hong Kong

Company registration number: 79267211

Our customer service team is available Monday to Friday, 09:00–17:00 GMT. We aim to respond within 24 hours.