Shipping policy
At True Cookware, we offer free shipping on all orders.
Our goal is to make your delivery smooth, reliable, and fully transparent. Below you’ll find details about our processing times, shipping timelines, and tracking.
Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays are processed on the next business day.
Shipping & Delivery
The estimated total delivery timeframe is 5–8 business days depending on your location and local carrier services.
- 1–2 business days for processing
- 4–6 business days for shipping
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high seasonal demand.
Shipping Costs
- Standard shipping is free on all orders.
- No hidden fees will be added at checkout.
- Occasionally we may offer limited-time promotions or shipping upgrades.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking link.
You can also check your order status here:
Incorrect Address
Customers are responsible for providing accurate shipping information. True Cookware is not responsible for orders shipped to incorrectly provided addresses.
Email: support@truecookware.com
Customer support is available Monday to Friday, 09:00–17:00. We aim to respond within 24 hours.