Refund policy

At True Cookware, we aim to provide a clear and transparent returns process so customers know exactly what to expect before placing an order.

Return eligibility

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, items must be unused, in their original condition with all accessories included, and accompanied by proof of purchase such as an order confirmation or receipt. Returns that do not meet these conditions may be refused.

Return shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

How to start a return

All returns must be requested via our online return portal. To start a return, submit your request using your order number and email address. Once your return request has been reviewed and approved, you will receive detailed instructions including the return address and shipping requirements. Returns sent without prior approval will not be accepted.

Refunds

Once your returned item has been received and inspected, refunds are processed within 5–10 business days and issued to the original payment method.

For questions about the return process, you may contact us at support@truecookware.com.