Terms of service
Last updated: March 12, 2026
Overview
This website is operated by JAM Global Ventures Limited, trading as True Cookware.
Throughout the site, the terms “we”, “us”, and “our” refer to True Cookware.
True Cookware provides this website and all information, tools, and services available on it to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before using the website. If you do not agree to all the Terms, you may not access or use the site.
Any new features or tools added to the store will be subject to these Terms. You can view the most current version of the Terms at any time on this page.
We reserve the right to update or modify any part of these Terms by posting changes on the website. Continued use of the site after such updates constitutes acceptance of the revised Terms.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
SECTION 1 – Online Store Terms
By agreeing to these Terms, you confirm that:
- You are at least the age of majority in your country or region, or
- You have provided consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor violate any laws in your jurisdiction.
Any breach of these Terms will result in immediate termination of your access to the Service.
SECTION 2 – General Conditions
We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across various networks.
Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
SECTION 3 – Accuracy, Completeness & Timeliness of Information
We strive to ensure all information on this site is accurate and current.
However, we are not responsible if information is incomplete, outdated, or inaccurate.
All content is provided for general informational purposes only and should not be the sole basis for any decision.
SECTION 4 – Modifications to the Service and Prices
Prices for our products may change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without prior notice.
We are not liable to you or any third party for modifications, price changes, or discontinuation.
SECTION 5 – Products or Services
Some products or services may be available exclusively online.
These items may have limited quantities and are subject to our Return & Refund Policy.
We make every effort to display accurate colours and product images. However, we cannot guarantee that your device’s display will represent colours precisely.
We reserve the right to limit sales to any person, region, or jurisdiction and to discontinue any product at any time.
Descriptions and prices may change without notice.
SECTION 6 – Accuracy of Billing & Account Information
We reserve the right to refuse or cancel any order.
If changes or cancellations occur, we will contact you using the information provided during checkout.
You agree to provide accurate, complete, and current purchase information and to promptly update your details as needed.
For more details, refer to our Refund & Return Policy.
SECTION 7 – Optional Tools
We may provide access to third-party tools on an “as is” and “as available” basis, without any warranties or liability.
Use of optional third-party tools is entirely at your own discretion.
SECTION 8 – Third-Party Links
Our site may contain links to third-party websites not affiliated with us.
We are not responsible for examining or evaluating third-party content and do not warrant or accept liability for any materials, products, or services provided by external sites.
SECTION 9 – User Comments & Feedback
By submitting ideas, suggestions, proposals, or feedback, you agree that we may use them freely without restriction and without obligation to compensate you.
SECTION 10 – Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
SECTION 11 – Errors, Inaccuracies & Omissions
Occasionally, typographical errors, inaccuracies, or omissions may appear in product descriptions, pricing, promotions, or availability.
We reserve the right to correct such errors or to cancel orders affected by them without prior notice.
SECTION 12 – Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, to violate regulations, to infringe intellectual property, to transmit malware, or to collect personal data without consent.
SECTION 13 – Disclaimer of Warranties; Limitation of Liability
True Cookware does not guarantee uninterrupted or error-free operation of the Service.
All products and services are provided “as is” and “as available.”
To the fullest extent permitted by law, JAM Global Ventures Limited and True Cookware are not liable for any damages arising from the use of the site or products.
SECTION 14 – Indemnification
You agree to indemnify and hold harmless JAM Global Ventures Limited and True Cookware from any claims resulting from your breach of these Terms.
SECTION 15 – Severability
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid.
SECTION 16 – Termination
These Terms remain in effect unless terminated by either party.
SECTION 17 – Entire Agreement
These Terms constitute the entire agreement between you and us regarding use of the website.
SECTION 18 – Governing Law
These Terms and any related agreements are governed by the laws of Hong Kong.
SECTION 19 – Changes to Terms of Service
We reserve the right to update or replace any part of these Terms at any time.
SECTION 20 – Contact Information
Email: support@truecookware.com
Address:
True Cookware – JAM Global Ventures Limited
Unit 2A, 17/F Glenealy Tower
No. 1 Glenealy, Central
Hong Kong
Company registration number: 79267211